There are three user roles in Lime Talk: operator, admin and owner.
- The operator handles communication with website visitors.
- The admin manages users and settings and has the right to delete a conversation history.
- Owner - Additional rights for admin: has access to the section Payments (edit billing information, see invoices, purchase credits).
Every account must have at least one operator, one admin and one owner (it can also be one person with all three rights). Every user must have at least one role: operator or admin. When you create an account, you get all three roles.
There is a hierarchical structure in user roles (operator, admin and owner): the operator can only manage themself. The admin can manage (invite or remove) operators and admins. And the owner can manage (invite or remove) operators, admins and themself. When you are the admin or owner, you can't give up your admin or owner role. Only a different user with at least the same level of user rights can do this.