Connecting Lime Talk to Your Mobile Device

Talk supports communication via XMPP/Jabber protocol. This gives you great flexibility when choosing the application that you wish to use to communicate with your website’s visitors. This article will show you how to set up your mobile device (cell phone, tablet, etc.) so that it can easily be used to communicate with your website’s visitors.

How does Lime Talk integration with mobile devices work?

Lime Talk account integration with your IM application
Lime Talk account integration with your IM application

In order to set up Lime Talk to work properly with your mobile device, you need three things:

  1. Lime Talk account. (I believe you already have that. If not, just sign up.)
  2. XMPP/Jabber account. (I will show you how to easily get one.)
  3. XMPP/Jabber application installed on your mobile device. (There are many great apps out there, and I will give you some recommendations.)

2. How to Get a XMPP/Jabber Account

You may easily create your XMPP/Jabber account here at https://www.xmpp.jp/signup. Just fill in a username to use with your XMPP/Jabber account, choose a password, verify that you are not a robot and click “Register” (see picture below).

XMPP account registration
XMPP account registration

If your chosen username is available, you should receive a message confirming successful registration (see picture below). Congratulation! You now own a XMPP/Jabber account!

Successful registration
Successful registration

3. XMPP/Jabber Application

XMPP/Jabber protocol is an open platform, so there is a wide variety of solutions for each mobile operating system. We have tested some of the applications on our devices, so feel free to pick up one application that corresponds to your mobile operating system or test a few and see which one works best for you.

Android: Xabber
iOS (iPhone / iPad / iPod): Trillian (registration with Trillian required)

If you wish to explore further, you may want to check out some of the applications from this list: http://xmpp.org/xmpp-software/clients.

We have created a tutorial for you “Installing Trillian IM application on Your Apple Mobile Device” to give you an idea of how this works. The procedure is very similar as every other application.

Final Step: How to Connect Your XMPP/Jabber Application with Your Lime Talk Account

  • Log into Lime Talk client zone.
  • Click on your name in the upper right-hand corner and navigate to “Communication through mobile devices“.
  • There you will find an authorization code that you will later need to paste into your IM application.
Lime Talk IM authorization code
Lime Talk IM authorization code
  • Open your IM application on your mobile device and add the address bot1@jabber.limetalk.com as your new contact. (NOTE: The exact process to do this differs according to the platform and the IM application you use.)
  • Once you have added bot1@jabber.limetalk.com as your new contact, send it a new message that will contain your unique code that you have found in the previous steps. The code should look something like “!setup 743876556c4b716167773d3d”.
  • You will receive a confirmation message, and other Lime Talk contacts (chat bots) will ask you to accept them as a contact. Each of these contacts (called bots) will serve as a connector for one of your customers. (NOTE: Since Lime Talk, at this moment, has six different bots, you can chat with up to six different customers at the same time. If you ever need more, please just contact us and we will help you.)

Using Lime Talk IM Connection

From now on, using Lime Talk on your mobile device is very simple. Just be online on your IM account that is connected to your Lime Talk account, and your website’s visitors will see you online. You will receive a message in your IM application when someone tries to contact you. If you want to get offline, just switch to offline status in your IM application.

Special Tips & Tricks

The same process described in this article may be used to connect your desktop IM application to your Lime Talk account. This way, you don’t need to have Lime Talk client zone open in your browser, and you can just install one of many IM desktop applications that are available on your platform.

We have tested the following applications for your desktop platforms:
Windows: pidgin.im, trillian.im (registration with Trillian required)
OS X (Mac): adium.im, psi-im.org