Sometimes, a visitor will send you a message while you are busy; before you have time to respond, the visitor might already be gone.
For this purpose, Lime Talk offers a feature called ‘Inactivity detector’. If you do not respond to your customer’s question within a predefined time, Lime Talk will ask your website visitor to leave an e-mail address behind (see picture on the right). When the e-mail address is filled out, you will see this e-mail address in the visitor information section (see picture below).
Inactivity detector settings are located in your Lime Talk Client Zone in the section Preferences -> Chat settings.
The text requesting the visitor’s e-mail address can be changed in the section Preferences -> Widget texts.
When you are online and a visitor sends you a message that you do not respond to, the message will be stored. You can find the number of unread messages in the Lime Talk Client Zone dashboard. Remember to check the unread messages everyday.
If you set Lime Talk inactivity detector to be activated in zero seconds, Lime Talk will request a visitor’s email address before you reply to their message. This is a perfect way to get valuable contacts from your website’s visitors.