Desktop Notifications - never miss a single question

Without desktop notifications, whenever a visitor sends you a message, Lime Talk notifies you by a short sound signal (unless deactivated in Preferences) and the browser tab title starts to change to give you a visual indication of the new message.

Sometimes just a sound and changing browser tab title might not be enough. We recommend using desktop notifications to help notify you about a new message from your customer.

How Desktop Notifications look like?

Desktop notification is a box that generally appears in the corner of your screen and is displayed there for a couple of minutes. The time may vary according to your browser. In some browsers (for example Firefox) clicking on the notification box will link you directly to the Lime Talk client zone.

Desktop notifications
Desktop notifications

The great thing about desktop notifications is that you do not have to be in Lime Talk client zone browser tab to receive a desktop notification. Actually you don’t have to have a visible browser on your screen at all. You just need to have Lime Talk client zone open in any tab in the browser even when the browser is minimised. To avoid any unnecessary distractions you will not receive a Desktop notification if you have Lime Talk client zone active on your screen.

How to activate Desktop notifications?

It is necessary to manually enable desktop notifications for each browser and each computer you use separately. Once activated, desktop notifications will be enabled for any Lime Talk user that logs into the same browser on your computer. Desktop notifications are supported in Mozilla Firefox 22+, Google Chrome 5+, Safari 6+ on OS X 10.8+ and other modern browsers.

  1. Simply log into your Lime Talk client zone and click on your name in the upper right hand corner.
  2. Go to “New message notifications“ and under the “Desktop notifications” click on “Allow”.
  3. A permission request will pop up and you need to grant permission.
  4. Go to your site and send yourself a test message

I would like to activate previously denied desktop notifications, what should I do?

In case you have already requested access for desktop notifications and you have denied this access, you will need to go to your browser settings.

In Google Chrome

  1. Go to settings by clicking on the icon in the upper right hand side corner of your browser and choose “Settings” from the menu.
  2. Click on “Show advanced settings” at the bottom of “Settings” page.
  3. Under “Privacy” choose “Content settings”.
  4. Scroll down to “Notifications” and click on “Manage exceptions…”.
  5. Find the line containing “www.limetalk.com“ and delete it by clicking on the “x” mark next to this line.
  6. Now follow the same steps as if you were enabling notifications for the first time.

In Firefox

  1. Right click any empty space in Lime Talk client zone and select “View Page Info” from the pop up menu.
  2. Choose tab “Permissions”.
  3. Scroll down and locate the section labeled “Show notifications”.
  4. Switch the option to “Allow”.

In Safari (Mac)

  1. Choose “Safari->Preferences“ from the top menu.
  2. Switch to tab “Notifications”.
  3. Locate the line with “www.limetalk.com” and switch the option to “Allow”.